21comcasino — Privacy Policy

1. About this Privacy Policy

21comcasino is committed to protecting your personal information. This Privacy Policy describes how we collect data when you access our website, create an account, deposit funds, play games, contact support, or use site features. It also explains how we use data, the choices you can make, and how to reach us with questions or requests.

2. Information we collect

We may collect the following categories of information:

• Account and identity details: name, email address, date of birth, country of residence, username, and any verification information you provide.

• Contact information: postal address (if needed), phone number (if provided), and messages you send to customer support.

• Transaction and gaming data: deposit and withdrawal details, payment method, game selections, wager and win information, session activity, and technical logs related to gameplay.

• Device and technical data: IP address, browser type, device identifiers, operating system, page views, referral/exit URLs, and approximate location based on IP.

• Compliance and risk data: information used to verify eligibility, prevent fraud, and meet regulatory obligations, including identity checks and audit trails.

3. How we use your information

We use collected information to:

• Provide, operate, and maintain the casino services, including account management and game access.

• Process deposits, withdrawals, and other payments, and handle disputes or chargeback events where applicable.

• Support responsible gambling features and facilitate player protection measures.

• Verify your identity and eligibility, prevent money laundering and fraud, and comply with legal and regulatory requirements.

• Improve site performance, monitor reliability, and troubleshoot technical issues.

• Personalise certain experiences, such as account settings and relevant offers shown to you, where permitted.

• Communicate with you about your account, security notices, service updates, and customer support enquiries.

• Measure marketing and site effectiveness through analytics and advertising partners, subject to your cookie choices.

4. Legal basis for processing

Depending on your location and applicable law, our processing is based on one or more of the following: performance of a contract (to provide the services), legitimate interests (e.g., improving security and preventing fraud), consent (where you opt into certain uses such as marketing), and legal obligations (e.g., verification and compliance recordkeeping).

5. Cookies and similar technologies

We use cookies, pixels, and similar technologies to operate the site and understand usage. Cookies may be set by us or by our service providers and advertising/analytics partners.

Common purposes include:

• Essential cookies: required for core functions like login sessions and security.

• Performance cookies: help us measure site performance and fix errors.

• Functionality cookies: remember preferences such as language or display settings.

• Advertising cookies: show relevant content and help measure the effectiveness of promotions.

You can control cookies through your browser settings or via cookie consent tools on the site. If you disable cookies, some features may not function correctly.

6. When we share information

We share information in limited circumstances with trusted parties that support our operations. We do not sell your personal information.

We may share data with the following categories:

• Service providers: payment processors, hosting providers, analytics providers, and customer support platforms.

• Game and platform partners: entities that deliver games and related platform services.

• Identity and verification partners: providers that help us verify eligibility and reduce fraud.

• Regulatory and legal bodies: where required by law or to protect our rights, users, and the public.

• Professional advisors: auditors, legal counsel, and consultants where necessary.

We require these partners to protect information and to use it only to provide services to us or fulfil legal responsibilities.

7. Data security

We use administrative, technical, and organisational safeguards designed to protect your data against unauthorised access, disclosure, alteration, or destruction. Measures may include encryption in transit, access controls, monitoring, and secure handling of credentials.

While we work to protect your information, no system is completely secure. You should also help protect your account by using strong passwords and not sharing login credentials.

8. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including providing services, maintaining account history, handling disputes, and meeting legal or regulatory obligations.

Transaction and compliance-related records are retained for a period consistent with applicable obligations. Account data may be retained for longer where needed to resolve claims, enforce agreements, or comply with recordkeeping requirements.

9. Your privacy rights and choices

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information. You may also be able to object to certain processing, request portability, or withdraw consent where we rely on consent.

To make a request, contact our support team using the contact details below. We may need to verify your identity before fulfilling certain requests.

10. International transfers

Because our service providers and systems may operate in multiple jurisdictions, your information may be processed and stored outside your country of residence. Where international transfers occur, we take steps intended to provide appropriate safeguards and to ensure data is handled securely in line with applicable requirements.

11. Children’s privacy

21comcasino is intended for players who meet the site’s eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate steps.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact 21comcasino support. For assistance, include your account username and the email address associated with your profile where applicable.

• Email: [email protected]

• Licence reference: GLH-056492FC699F72FA

We may update this policy from time to time. The latest version will be available on the site.

13. Changes to this Privacy Policy

We may revise this Privacy Policy to reflect updates to our practices, technology, legal requirements, or operational changes. When changes are material, we will provide notice through appropriate in-site communication.